Here you will be able to find all of our Terms and Conditions
These terms and conditions cover the supply of consultancy, software design, graphical design, and related services.
1. General Terms
1.1. “We” and “us” means 10 Digital ltd. trading at 1 Innovation Village, Cheetah Road, Coventry CV1 2TL.
1.2. “You” means the person (which includes a company or other business) contracting to obtain goods, software licences or services from us.
1.3. Where “you” means more than one person, each one of you is responsible, individually, for each of the obligations of all of you under this agreement.
1.4. We agree to supply you with the goods, software licences or services (as appropriate) set out in the quotation for the price set out on the quotation and subject to the terms set out in it, in this agreement and in the other documents referred to in this agreement and the quotation (as appropriate).
1.5. In this agreement, “staff” includes employees and subcontractors.
2. The Agreement
2.1. These terms and conditions (including documents specifically referred to in it) are the whole of the terms and conditions governing the agreement between us, unless we both agree to any amendments in writing.
2.2. “this agreement” means (in reverse order of precedence):
2.2.1. these terms and conditions;
2.2.2. terms and conditions referred to in this agreement;
2.2.3. documents explicitly referred to in the quotation;
2.2.4. the quotation; and
2.2.5. amendments to the agreement agreed in writing.
2.3. Where there is any conflict between different parts of the agreement, the item having the higher order of precedence referred to in clause
2.2 above shall prevail.
2.4. You confirm that you have told us everything you know or suspect which may make the goods or services significantly more difficult for us to make or carry out.
2.5. You confirm that you have checked the specifications set out in and attached to the quotation and that they are correct.
2.6. We cannot be held responsible for any statements we have not expressly confirmed in writing. (Customers who have been given quotations by sales staff from different companies have become mistaken as to which sales person from which company said what. If in doubt, ask us and we will respond in writing). If the quotation contains that statement, or explicitly refers to the document containing it, then it becomes part of the contract and we will accept responsibility for it (subject to these terms and conditions).
3.1. Any rule of interpretation that is contrary to common sense does not apply to this agreement. Any part of these terms and conditions, or any terms and conditions referred to in it which is in italics (like this) is not part of it, but is simply a comment.
3.2. Paragraph headings are merely a guide and are not intended to be a part of this agreement.
4.1. A quotation does not amount to a contractual offer and is an indication that we may be willing to supply at a particular price.
4.2. In any event, no quotation is valid after 30 days of its issue.
4.3. No price specified in the quotation or elsewhere includes VAT or other applicable taxes or duties unless specifically stated.
5. Amendments to Specifications and Cancellation
5.1. We may alter the specifications of goods, software or services from time to time so long as the alteration does not make the goods, software or services substantially any worse. If you ask us to alter the specification after the order has been placed we may consider doing so (at our discretion) but you are warned that this may entail an increase in the price. A variation to the specification (including the price) (as opposed to a variation to the contract) is only valid where signed by one of our authorised sales staff.
5.2. If, after you have placed an order, you wish to cancel it, we may consider doing so (at our discretion) if we agree, subject to you paying us our anticipated loss on cancellation (including loss of reasonable profit).
6. Rights of others and Permissions
6.1. If we have agreed that we are to do anything under this agreement on your instructions, and as a result we are in breach of any rights of anyone else (or anyone else threatens us with proceedings for breach of their rights) you agree to indemnify us against any loss we may suffer, including legal costs, in defending or resisting the proceedings or claim, or settling the proceedings or claim on legal advice. Your obligations under this clause will remain after the rest of this agreement has terminated whatever the reason for termination.
6.2. If you come across any circumstances which may lead to a claim under clause 6.1 above, you agree to tell us about them as soon as possible.
6.3. If, as a result of such a claim or threat, we decide that it is no longer commercially sensible to proceed with your order, we may cancel the order in accordance with the provision set out below.
6.4. We will use reasonable commercial efforts to ensure that nothing we do under this agreement will infringe the rights of others. If we do anything under this agreement which results in an actual or threatened infringement of the rights of anyone else (provided that it was something which was not done at your explicit direction or with your specific consent) (“a claim”) we may at our option:
6.4.1. obtain a licence or settlement of the claim (at no cost to you);
6.4.2. perform our obligation in a different way to avoid the claim;
6.4.3. cancel the agreement under clause 10.
7. Intellectual Property
7.1. You acknowledge that material of any nature which we provide you with, either under this agreement or otherwise (for example, quotations or other pre-contractual material) may contain intellectual property which is either our property or licensed to us (including copyright, trade marks, registered and unregistered designs and patents). Nothing in this agreement is intended either
7.1.1. as a licence for you to use such intellectual property
7.1.2. or as a transfer of such intellectual property unless explicitly stated in writing.
8. Sub Contracting
8.1. We may sub-contract any of the services we have agreed to provide under this contract at our discretion.
8.2. Where we have sub-contracted any services to a third party specified by you, we shall not be liable for any nonperformance of that third party’s obligations, and for the purposes of this agreement, any delay or hindrance caused by or attributable to that third party shall be considered to have been caused by you.
9. Third Party Recommendations and Statements
9.1 As part of carrying out our obligations under this agreement we may recommend or suggest that someone else carry out work, or supplies goods, software or services. By making this recommendation or suggestion, we do not guarantee that work or those goods, software or services. However, we accept responsibility for the recommendation or suggestion if, at the time we made it, a professional with our knowledge of the circumstances could not reasonably have made that recommendation or suggestion. In that case, we will accept liability as if we did the work or supplied the goods, software or services ourselves, and subject to these terms and conditions, provided that you let us have full conduct of any claim against the third party in question.
9.2 Where we provide goods or software originally manufactured or developed by others, we may pass on to you statements or representations about such software or goods. We pass this information on to you in good faith but we do not undertake to verify them or guarantee their accuracy, and exclude liability except to the extent that we may have been negligent in passing on such information to you.
10. Unusual Circumstances
10.1. If circumstances arise which are largely beyond our control, and which make it no longer commercially sensible for us to continue your order, we may cancel it on the terms set out below:
10.2. If we decide to cancel it
10.2.1. we shall give you notice, and we shall not be responsible for any loss to you which arises because of that decision (although any other rights which you may have arising before we made that decision will still stand); and
10.2.2. you will pay us a reasonable sum in relation to the proportion of your order which we have fulfilled.
11. Consequential Loss and Our Liability
11.1. Unless explicitly stated in the quotation in writing, we do not accept liability for any loss of any kind. Including but not limited to consequential loss. UNLESS STATED EXPLICITLY IN THE QUOTATION WE HAVE PRICED THIS CONTRACT ON THE BASIS THAT CONSEQUENTIAL LOSS AND ALL OTHER LOSSES OR LIABILITIES OF ANY NATURE HAS BEEN EXCLUDED: IF YOU WISH US TO BEAR LIABILITY FOR CONSEQUENTIAL LOSS OR ANY OTHER LOSS OR DAMAGE OR LIABILITY WE MAY CONSIDER DOING SO BUT ON THE BASIS THAT THE CONTRACT PRICE WILL HAVE TO BE INCREASED TO COVER THE INCREASED RISK, WHETHER OR NOT WE CHOOSE TO BEAR IT THROUGH OUR INSURANCE. Consequential loss includes (but is not limited to) loss of profits, loss of anticipated savings and costs of loss of staff time.
11.2. If we have not accepted a different level of liability or deemed to have liability under the contract then our entire liability under this Contract shall be limited to the value of the goods, software licences or services provided under it (or, in the case of a breach of any of the terms referred to in clause 16 below, the appropriate level of liability contained within those terms).
11.3. Nothing at all in this agreement (which includes all documentation referred to in it) is designed or intended to reduce or restrict our liability for the death of or personal injury to anyone caused by our negligence or the negligence of anyone for whom we are responsible (which may include, for example, our employees, sub-contractors or agents)
11.4. Where third party licence(s) are required as part of this agreement, we will act as an agent to purchase and accept these on your behalf (e.g. you shall be the licensee). We will make available upon request the terms and conditions relating to such licence(s). In all instances, we will provide information relating to any third party licence(s) required and any future expected costs.
12. Payment of Price
12.1. You must pay us the price specified in the quotation, including any VAT which may apply in accordance with the terms and on the dates contained in it (if no terms or dates are referred to, the price is payable within 30 days of our completion of the order or incrementally during the period of the fulfilment of your order when invoiced if previously agreed.
12.2. If you fail to pay the whole or part of any sum you owe to us (whether because of this agreement or not) by the time it comes due for payment, all sums which you owe us (whether under this agreement or not) will become due for payment immediately, and we may issue court proceedings against you to recover them without giving you any further notice. Time is of the essence in respect of payments due to us.
12.3. You must pay us the whole of the amount due, and may not set off or deduct anything from this amount without our written permission.
12.4. Any sums which remain unpaid after they became due are subject to interest at a rate of 6% over the base rate of Nat West Bank plc averaged from time to time, compounded monthly, both before and after judgment.
12.5. We may assign the benefit of any debt owed to us by you to any third party at any time.
13. Guideline Definitions and Payment Terms
13.1. No terms specified: payment is due in full on acceptance of the order; 13.2. “30 days”: payment is due on the 30th day after the date of our invoice;
13.3. “On installation”: payment is due in full immediately upon practical completion (as defined below) of installation
13.4. “lease”: means that 13.4.1. (in the case of hardware) title to hardware does not pass to you (unless explicitly stated in, and subject to the terms of, the order);
13.4.2. (in the case of software) the licence is a periodic licence and periodic fees are payable under the provisions of the licence agreement.
13.5. If we have undercharged you the VAT that should have been due on an order, you agree to pay us the outstanding VAT immediately. If we have overcharged you VAT, we shall refund you the amount that you have overpaid.
13.6. “Practical completion” means that software or installation has been completed to the extent that it is reasonably possible to use it for normal contemplated use, save only for any minor snagging items (which will usually be dealt with under the terms of our warranty).
14. Time for Performance
14.1. Whenever we agree to do anything by or on a particular time, we will try to do it on or at that time, but we shall not be liable for late performance
14.1.1. if late performance is reasonably beyond our control (it is due, for example, to the failure of our own suppliers to perform); or
14.1.2. unless you have given us a notice allowing us a reasonable time to perform and we have failed to do so (in any event, clause 10 above applies).
15.1. Where we do anything for you on your premises (or premises under your control), you agree to indemnify us and keep us indemnified against any loss, damage claim or expense arising out of the physical injury of or death of any of our staff arising in any way from our performance of this agreement and arising by reason of the provision of defective equipment, your failure to provide a safe system of work or otherwise by reason of any negligent act or default on your part or on the part of your servants or agents or other person on your premises.
16. Incorporation of Other Terms
16.1. Depending upon what is supplied under this agreement, our following additional standard terms (in force at the time of this agreement) apply:
16.1.1. Standard Terms for the Supply of Hardware
16.1.2. Standard Terms for the Supply and Licensing of Software (for third-party software or standard software developed by us)
16.1.3. Standard Terms for the Development of Software (for software developed or customised by us)
16.1.4. Standard Terms for the Supply of Consultancy
16.1.5. Standard Terms for the Supply of Hardware Maintenance
16.1.6. Standard Terms for the Supply of Software Support
16.1.7. Standard Terms for the Supply of Internet Services
16.2. Definitions in this agreement also apply to the additional standard terms.
16.3. In each case, copies of the above standard terms are available on request.
17.1. Except as is specifically referred to in this agreement, neither of us may assign the benefit or the obligations of any part of this agreement without the written consent of the other.
18.1. Where any notice is required to be given under this agreement (where the word “notify” is used it means “to give notice”), it is validly given if it is in writing and sent by fax, email or prepaid first-class or airmail post to the correct fax number, email address or postal address of the relevant party as contained on the quotation or prior correspondence, or subsequently notified to the other party. Where sent by fax, the notice is deemed to have arrived immediately upon sending. If sent by email, the notice is deemed to have arrived 24 hours after it was sent (unless within those 24 hours the sender has been sent an email saying that the notice has not been delivered). If sent by post, the notice is deemed to have arrived on the third working day after the day on which it was sent (if sent to an address within the UK), the fifth working day (if sent to an address within the EEA) or on the seventh working day (anywhere else in the world) (unless in each case within that period it was returned as undelivered).
19. Confidentiality and Poaching
19.1. You may have or obtain confidential information (which includes but is not limited to information relating to our products, planned products and details of our marketing, support and internal structures and similar information relating to our suppliers or related products). You agree that you will use confidential information solely for the purposes of this agreement and for evaluating future products or services supplied by us, and that you shall not disclose, whether directly or indirectly, to any person any confidential information unless the disclosure is required to carry out this agreement. Before you make any disclosure to another person, you must obtain from them a binding commitment to keep that information confidential. That commitment must be at least as effective as this obligation is on you.
19.2. The clause above shall not prevent you from disclosing or using any information 19.2.1. which is public or becomes public through no fault of your own or of those to whom you have entrusted it;
19.2.2. or to the extent permitted by law.
19.3. We agree to be bound by the obligations contained in the above clauses 19.1 and 19.2 likewise in relation to any confidential information which you may give us.
19.4. You agree not to approach or engage any of our staff (with whom you have had contact) directly or indirectly within at least six months after the termination of any contract between you and us.
19.5. You agree that for at least the six month period set out above you will not introduce or identify any of our staff to any other person with a view to that other person engaging our staff member.
20. Termination on Insolvency
20.1. If, in our reasonable opinion, it appears that you will be unable to meet the payment terms we have agreed we may terminate this agreement immediately without notice, in which case we shall no longer be under any obligation to do any work for you under it, and you immediately become liable to pay us all sums which you owe us (whether or not under this agreement and whether or not they have become due). In addition, you will be liable to pay us a reasonable sum representing the work we have done up to the date of termination, which shall be calculated to include the loss of anticipated profit for the whole of the contract.
20.2. For the avoidance of doubt, it shall be reasonable for us to terminate under clause 20.1 above if any of the following occurs:
20.2.1. the presentation of a bankruptcy or winding-up petition against you;
20.2.2. the appointment of a manager, receiver or administrator over all or any part of your assets;
20.2.3. the commencement of any winding-up process (other than for the purposes of reconstruction or amalgamation);
20.2.4. the entry into or proposal of any form of arrangement or composition with your creditors; or 20.2.5. anything analogous to the above sub-sub-clauses in any jurisdiction.
21.1. This agreement is subject in all respects to English
Waiver 22.1. If we fail to rely on our strict legal rights under this agreement, that shall not prevent us from relying on those rights at any time in the future.
22.2 If any Clause within this Agreement is deemed to be invalid then the particular offending clause in question shall be removed but the remainder of the Agreement shall stand.
22.3 The headings contained within this Agreement are for information purposes only and do not form part of the Agreement.
22.4 The Contracts (Rights of Third Parties) Act 1999 is expressly excluded from this Agreement.
22.5 These Terms and any documents specifically annexed thereto constitute the whole and binding agreement to the exclusion of any other document statement, warranty or representation.
23.1. If any dispute or grievance arises between us out of this agreement, before taking any further action (such as requiring us to remedy an alleged fault within a specific time), we each agree that it will be discussed by staff members of each of us who are most closely involved with the running of the contract. If that does not produce a resolution, the problem will be escalated to the respective superiors of each staff member respectively, until the problem is dealt with. Only if the respective CEOs of each party cannot reach agreement on the dispute will the matter be taken to the next stage as set out below.
23.2. Should the escalation mechanism set out in 23.1 above fail to be effective, before taking any other action we each agree to submit in good faith to a mediation procedure administered by ADR Group of Bristol, or, failing that, such other similar organisation as the President for the time being of the Law Society of England and Wales shall nominate. Unless we agree otherwise, the costs of the mediation shall be borne equally by each of us.
24. FORCE MAJEURE
24.1 Neither party shall be deemed to be in breach of this Agreement, or otherwise be liable to the other, by reason of any delay in performance or non-performance of any of its obligations under this Agreement to the extent that such delay or non-performance is due to any cause beyond the reasonable control of that party including, without limitation, acts of God, acts or regulations of any government or supra-national authority, war or national emergency, accident, fire, riot, strikes, lockouts, industrial disputes or epidemics (an 'Event of Force Majeure') 10 Digital ltd., 1 Innovation Village, Cheetah Road, Coventry CV1 2TL tel +44 (0) 2476 853 222 www.10digital.co.uk : email@example.com Page 5 of 5 provided that the party affected by an Event of Force Majeure shall immediately take reasonable steps to mitigate any losses and/or effects of an Event of Force Majeure and immediately give the other party written notification of the nature and extent of such losses and/or effects and the parties shall enter into bona fide discussions with a view to agreeing upon alternative arrangements as may be fair and reasonable.
These terms are supplemental to the General Terms and Conditions of Software and Consultancy Supply (the “General Terms”)
1. Agreement to Develop
1.1. We agree to develop the custom software referred to in the quotation at the price set out in it subject to the General Terms and these terms and conditions (“the development agreement”)
1.2. You agree to provide us with reasonable assistance and (if set out in the quotation, facilities) for the development, testing and installation of the software and its associated data. (Note: testing and development work may require down-time on your equipment. If this is the case, unless we have priced for out-of-hours development, we shall expect you to schedule for reasonable amounts of down-time during working hours).
2.1. “Software” means the custom software described in the quotation including any operator manuals relating to it, to be developed by us in accordance with this agreement.
2.2. “Equipment” means the computer hardware equipment specified in the quotation upon which the Software is to operate when complete.
2.3. “Specification” means the specification approved in accordance with clause 4 below.
2.4. “Development Work” means the development work required to produce the Software based upon the Specification.
2.5. “Development Timetable” means the timetable upon which the Development Work is proposed to take place which will accompany the Specification (or is amended from time to time in accordance with the terms of this Agreement).
2.6. “Acceptance” or “Accepted” means acceptance of any part or the whole of the Software which has successfully passed the acceptance tests specified in the Specification.
3.1. This development agreement shall continue until the Software is Accepted unless either party gives to the other not less than 2 months’ prior written notice, subject always to prior termination as specified in this agreement. Termination of the development agreement shall not affect termination of other elements of this agreement as set out in the quotation.
4. Preparation and Approval of Specification
4.1. Where the quotation requires that a detailed specification is drawn up:
4.1.1. We will draw up the Specification for the Software in accordance with your requirements as stated in the outline specification referred to in the quotation (“the Outline Specification”) and shall give it to you for approval.
4.1.2. You will notify us of any amendments required within 21 days after you receive the Specification (or revised Specification, as the case may be). If you do not notify us of any amendments within the 21 day period, we may take it that the specification is approved and we will begin work on the Software as set out below
4.1.3. If you notify us of any amendments within the 21 day period, we will amend the Specification in accordance with those amendments, but only to the extent that the amendments are within the Outline Specification. We will then let you have the new Specification for your approval.
4.1.4. If your amendments to the Specification extend beyond the Outline Specification, we shall (if we agree to do that work) charge you at our normal current rate for doing so. We may also make any consequential changes to the Timetable.
4.2. Upon approval of the Specification, we will start the Development Work.
5. Testing, Acceptance and Delivery of the Software
5.1. Upon completion of the Development Work the acceptance tests will be run as specified in the Specification.
5.2. Upon passing the acceptance tests, the Software or that part (“module”) of it (if not the whole) shall be considered Accepted and we shall deliver it to you together with documentation sufficient to enable a reasonably skilled operator to install and use the Software on the Equipment.
5.3. Unless explicitly stated on the quotation, we do not agree to install or configure the Software.
5.4. Where we have agreed to install the Software:
5.4.1. You will ensure that you have taken a full backup of all programs and data on the Equipment before installation;
5.4.2. You will ensure that the Equipment (and, is appropriate, operating system and other support software) is of a suitable specification for the Software;
5.4.3. We do not agree to convert or input data unless explicitly agreed in the quotation in which case:
188.8.131.52. You agree to ensure that the data to be converted are in a suitable format to be converted as specified in the quotation;
184.108.40.206. You agree to check the integrity of data both before and after the conversion process;
220.127.116.11. You acknowledge that certain aspects of the data may not be amenable to conversion.
5.5. We will use all reasonable endeavours to complete and deliver the Software in accordance with the Development Timetable, but we will not be liable for failure so to do nor will it be in breach of this Agreement solely by reason of that failure.
5.6. If you fail to take delivery of any part, module or the whole of the Software in accordance with the terms of this Agreement or if either of us terminates this Agreement for whatever reason, you will be liable to pay to us all sums due for time spent and materials used to date, in addition to any and all costs and expenses incurred by us as a result of your default, termination or of rescheduling delivery to you at a later date.
6. Cost of Development Work
6.1. Unless otherwise agreed, any development work outside the Specification will be costed on a time and materials basis using our standard hourly charge-out rates in force at the time the work is done. If you agree that we should do work on this basis, it will be covered in all respects by this Agreement.
7. Software Support and Enhancement
7.1. This Agreement does not include support or enhancement of the Software unless specifically stated in the quotation, in which case our Standard Terms for the Supply of Software Support apply (a copy of which is available on request).
8.1. We warrant to you that the Software, on delivery to you, will conform substantially with the Specification.
8.2. We undertake to correct by patch or new release (at our option) that part of the Software which does not comply, so long as you notify us (with details) of the non-compliance within 30 days from the date of Acceptance, PROVIDED THAT the non-compliance has not been caused by any modification, variation or addition to the Software not performed by or authorised by us, or is caused by the incorrect use, abuse or corruption of the Software or by use of the Software on equipment other than the Equipment specified in the Specification. If you have a maintenance agreement covering the Software, the maintenance agreement takes precedence over this clause.
8.3. Except as otherwise provided in this clause, we make no other representations or warranties and expressly exclude them whether express, implied, statutory or otherwise especially as to quality or fitness of the Software for any particular purpose.
8.4. Although we do not warrant that the Software shall be free from all known viruses we have used commercially reasonable efforts to check for the most commonly known viruses prior to delivery but you are solely responsible for virus scanning the Software.
8.5. We do not warrant that the Software is error free, but warrant that it will function substantially in accordance with the Specification and agree to correct notified errors as set out above.
8.6. We warrant that the disabling devices (if any) in the Software are only intended to be used in the event that you are in breach of this Agreement.
9. Our Liability
9.1. In the event that any exclusion contained in this Agreement shall be held to be invalid for any reason and we become liable for loss or damage that it may otherwise have been lawful to limit, such liability shall (unless otherwise agreed in writing) be limited to the cost of the Development Work.
9.2. We do not exclude liability for death or personal injury where that liability arises as a result of our negligence or negligence for which we are liable
10. Copyright, Patents, Trade Marks and Other Intellectual Property Rights
10.1. You agree that this agreement is not intended to transfer any intellectual property rights to you except by licence and you agree to accept and be bound by the terms of our standard form of Core Software Licence a copy of which is available on request, and subject to the payment of licence fees (if applicable).
10.2. You acknowledge that all copyright, trade marks, trade names, patents and other intellectual property rights created, developed, subsisting or used in or in connection with the Software are and shall remain our sole property (or the property of their respective owners).
10.3. You agree that you will not, during or at any time after the completion, expiry or termination of this Agreement in any way question or dispute our ownership of or right to use those intellectual property rights.
10.4. If new inventions, designs or processes evolve in performance of or as a result of this development agreement, you acknowledge that they shall be our property unless otherwise agreed in writing.
11. Licensee’s Obligations
11.1. You agree that you will keep up-to-date and accurate details of the location of all copies of the software.
11.2. You agree to keep details of any assignment of the software licence (and only to assign it in accordance with the licence) and to give us details of any assignee. Upon valid assignment of the software you agree to destroy all copies of the Software which remain in your possession or under your control.
11.3. You agree to ensure that our copyright notice is faithfully reproduced on all copies you make of all or any part of the Software.
11.4. You acknowledge that the Software is not (unless specified specifically in the quotation) designed for mission-critical or safety-related purposes and should not be used in any such context.
11.5 If any Clause within this Agreement is deemed to be invalid then the particular offending clause in question shall be removed but the remainder of the Agreement shall stand 11.6 This Agreement is governed by English Law
These terms are supplemental to the General Terms and Conditions of Software and Consultancy Supply (the “General Terms”)
1. Agreement to Supply
1.1. We agree to supply the software (other than custom software) referred to in the quotation subject to the General Terms and these terms and conditions at the price set out in it (“supply” in this Agreement means “license and (if appropriate) provide with media”).
1.2. Custom software means any software which we have written for you at your request. The supply of custom software is governed by our Standard Terms for the Development of Software
1.3. Nothing in this agreement is intended to pass the title in any copyright or other intellectual property to you, and any right which you gain to use intellectual property is obtained solely either under our core licence agreement a copy of which is available on request or under the licence agreement applicable to the software in question.
2. Payment of Licence Fee
2.1. You agree to pay the licence fee contained in the quotation in accordance with the payment terms set out in it without setoff or counterclaim.
2.2. If the licence fee is a periodic licence fee (e.g. annual licence fee), you agree to pay each periodic fee promptly in accordance with the terms of payment set out in the quotation. If it states in the quotation that you are to pay by direct debit, you authorise us to deduct relevant payments from the appropriate bank account in accordance with the direct debit rules in force from time to time.
2.3. If you fail to pay any periodic fee due, your licence to use the software is terminated. You are warned that there may be disabling devices in the software which prevent its further use while you remain unlicensed.
3. Media Warranty
3.1. If we supplied the software on magnetic, electronic or optical media, we warrant the media (as opposed to any programs or data which the media may contain) to be free from transcription errors or defects in manufacture for [one year] from the date we supply it. During the warranty period, we will repair or replace (at our option) the media with media not containing the transcription error or defect, provided that you have not abused it and you are not in breach of any of your obligations to us or to any licensor of the software or data contained on the media. This warranty is in addition to any rights you may have by law.
4.1. Unless it states in the quotation that we specified the software we shall not be liable for the software’s fitness for any purpose or satisfactory quality, and we expressly exclude all other liability for warranties, whether express or implied, except as follows. We warrant only that it complies with its description as set out in the quotation.
4.2. Where it states on the quotation that we specified the software we shall not be liable for any failure of the software except as otherwise set out in this agreement, or to the extent that no reasonable computer professional in our position, and based on what you have told us, and in the circumstances could have specified that software at the time we specified it.
5. Software Licensed By Us
5.1. This clause refers to software (“our software”) of which we own the copyright, or to which we have been granted a right to sub-license.
5.2. Where we supply you with our software, it is on the following terms:
5.2.1. We supply it to you under the terms of our core software licence, (a copy of which is available on request) and which is incorporated in this agreement.
5.2.2. We warrant that it complies substantially with its description and functions substantially in accordance with the documentation (if any) supplied with it.
5.2.3. We undertake to correct by patch or new release (at our option) that part of it which does not comply, so long as you notify us (with details) of the non-compliance within 30 days, PROVIDED THAT the non-compliance has not been caused by any modification, variation or addition to the Software not performed by or authorised by us, or is caused by the incorrect use, abuse or corruption of the Software or by use of the Software on equipment other than the Equipment specified in the Specification.
5.2.4. Except as otherwise provided in this clause, we make no other representations or warranties and expressly exclude them whether express, implied, statutory or otherwise especially as to quality or fitness of the Software for any particular purpose.
5.3. If we supply you with upgrades, or patches those upgrades or patches become incorporated into the Software and are covered by this agreement and the core software licence. New releases are also covered by this agreement and the core software licence. Your licence to use or transfer any of Our Software ceases as soon as we have supplied you with an upgrade or new release.
5.4. You agree that you will comply in all respects with the terms of the core software licence and that if you fail to comply with those terms, or any term of this agreement then we may terminate the licence.
5.5. You agree that you will keep up-to-date and accurate details of the location of all copies of the Software.
5.6. You agree to keep details of any assignment of the software licence (and only to assign it in accordance with the licence) and to give us details of any assignee. Upon valid assignment of the software you agree to destroy all copies of the Software which remain in your possession or under your control. You should note that any assignment of the software only assigns a bare licence to it to the assignee. The assignee, if it wishes any further rights in relation to the software (for example, the right to bug-fixes, maintenance or support) will have to reregister the software with us, for which an administration fee (set at our discretion) will be required.
5.7. You agree to ensure that our copyright notice is faithfully reproduced on all copies you make of all or any part of the Software.
5.8. You acknowledge that the Software is not (unless specified specifically in the quotation) designed for mission-critical or safety-related purposes and should not be used in any such context.
5.9. Where we supply Our Software to you, you confirm that you have received adequate demonstration of it prior to entering into this agreement.
5.10. We confirm that we have used commercially reasonable efforts to scan Our Software for viruses prior to delivery to you but that you are ultimately responsible for implementing virus checking on your own equipment.
6. Software Licensed by Third Parties
6.1. Where we supply software (“third party software”) that is not Our Software, we have taken reasonable steps to ensure that it does not infringe the rights of third parties. Other than a failure to comply with that obligation, we are not responsible for any infringement, except that if the infringement relates to the whole (as opposed to the part) of any software supplied under this agreement, we shall (at our option):
6.1.1. replace that software with non-infringing software;
6.1.2. obtain at no cost to you a valid licence to continue to use the software on terms that are no less beneficial to you than the terms on which you were granted the licence; or
6.1.3. refund the licence fee applicable to that software.
6.2. In any of those cases, we shall be under no further liability to you in respect of that software.
6.3. If we decide that it is not practical to obtain replacement software or a valid licence, this constitutes “unusual circumstances” referred to in clause 10 of the General Terms.
6.4. You agree to comply with the terms of any licence relating to Third Party software which will, unless stated otherwise in the quotation, be on the supplier’s standard terms and (if applicable to that software) you authorise us to act as your agent to enter into such licence agreement with the third party on your behalf. We make no representation or warranty relating to the terms and effect of such third party licence or licence agreement.
7. Software Warranty
7.1. YOU ACKNOWLEDGE THAT SOFTWARE IN GENERAL IS NOT ERROR-FREE AND AGREE THAT THE EXISTENCE OF SUCH ERRORS SHALL NOT CONSTITUTE A BREACH OF THIS LICENCE
7.2 IF YOU DISCOVER A MATERIAL ERROR WHICH SUBSTANTIALLY AFFECTS YOUR USE OF THE SOFTWARE AND YOU NOTIFY US OF THE ERROR WITHIN 30 DAYS FROM THE DATE OF DELIVERY OF THE SOFTWARE (THE “WARRANTY PERIOD”) WE SHALL AT OUR SOLE OPTION EITHER REFUND THE LICENCE FEE OR USE ALL REASONABLE ENDEAVOURS TO CORRECT BY PATCH OR NEW RELEASE (AT OUR OPTION) THAT PART OF THE SOFTWARE WHICH DOES NOT COMPLY PROVIDED THAT THE NON-COMPLIANCE HAS NOT BEEN CAUSED BY ANY MODIFICATION, VARIATION OR ADDITION TO THE SOFTWARE NOT PERFORMED BY US (OR WITH OUR AUTHORISATION) OR IS CAUSED BY ITS INCORRECT USE, ABUSE OR CORRUPTION OF THE SOFTWARE CAUSED BY THIRD PARTY SOFTWARE.
7.2. OUR WARRANTY IN RELATION TO THE FUNCTIONING OF THE SOFTWARE (INCLUDING, IF APPLICABLE, THE DONGLE) ON ANY PARTICULAR SYSTEM ONLY APPLIES WHERE THE SYSTEM COMPLIES WITH OUR HARDWARE AND SOFTWARE COMPATIBILITY LIST AS ISSUED FROM TIME TO TIME
7.3. TO THE EXTENT PERMITTED BY THE APPLICABLE LAW, AND SUBJECT TO CLAUSE 7 BELOW, THE WE DISCLAIM ALL OTHER WARRANTIES WITH RESPECT TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
7.4. YOU ACKNOWLEDGE THAT THE SOFTWARE IS NOT DESIGNED FOR USE IN MISSION- OR SAFETY-CRITICAL SITUATIONS. [THE ALGORITHMS UPON WHICH IT IS BASED MAY INVOLVE STATISTICAL AND OTHER METHODS OF INTERPOLATION AND EXTRAPOLATION AND VISUAL OR OTHER OUTPUT WHICH IT MAY PRODUCE ARE THEREFORE LIABLE TO ARTEFACTS AND ERRORS INHERENT IN THE USE OF THESE TECHNIQUES. OUTPUT FROM THE SOFTWARE SHOULD ALWAYS BE CONFIRMED AND VERIFIED IN ACCORDANCE WITH RECOGNISED SCIENTIFIC AND EXPERIMENTAL PRACTICE]. WE MAY BE PREPARED TO CREATE A SPECIALLY MODIFIED OR RE-WRITTEN VERSION OF THE SOFTWARE AT EXTRA COST TO COMPLY WITH ANY SAFETY OR MISSION-CRITICAL REQUIREMENTS.
7.5. ALTHOUGH WE DO NOT WARRANT THAT THE SOFTWARE IS FREE FROM ALL KNOWN VIRUSES WE HAVE USED COMMERCIALLY REASONABLE EFFORTS TO CHECK FOR THE MOST COMMONLY KNOWN VIRUSES PRIOR TO PACKAGING. YOU ARE SOLELY RESPONSIBLE FOR VIRUS SCANNING THE SOFTWARE.
7.6. YOU ACKNOWLEDGE THAT THERE MAY BE DISABLING PROGRAMS OR DEVICES IN THE SOFTWARE DESIGNED TO INHIBIT LICENCE INFRINGEMENT.
7.7.1. PROVIDED THAT THE DONGLE HAS NOT BEEN MALTREATED WE WILL, IF THE DONGLE FAILS, AT OUR OPTION, AND AT ANY TIME DURING THE CURRENCY OF THIS LICENCE EITHER
18.104.22.168. REPLACE THE DONGLE; OR
22.214.171.124. REPLACE THE SOFTWARE WITH A VERSION OF IDENTICAL OR ENHANCED FUNCTIONALITY BUT WHICH IS NOT PROTECTED BY A DONGLE OR IS PROTECTED BY AN ALTERNATIVE DONGLE.
8. Unlicensed Software
8.1. You acknowledge that it is illegal to use unlicensed software and you hereby grant us permission to enter any of your premises where we reasonably suspect that unlicensed copies of our Software are located and seize copies and/or equipment and/or delete them.
9. Our Liability
9.1. We shall not be liable to you for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with this Licence, the Software, its use or otherwise, except to the extent that such liability may not be lawfully excluded under the applicable law.
9.2. Notwithstanding the generality of 9.1 above, we expressly exclude liability for indirect, special, incidental or consequential loss or damage or any other loss or damage or claim which may arise in respect of the Software, its use, the Systems or in respect of other equipment or property, or for loss of profit, business, revenue, goodwill or anticipated savings.
9.3. If any exclusion contained in this Licence shall be held to be invalid for any reason and the we become liable for loss or damage that may lawfully be limited, that liability shall be limited to the licence fee which you paid for the Software over the course of the twelve months immediately prior to the event (or omission) giving rise to the liability; 9.4. We do not exclude liability for death or personal injury which arises as a result of our negligence or the negligence of our employees, agents or authorised representatives and for which we are liable.
10. Configuration of Software
10.1. You acknowledge that the configurations or arrangements of software or data which we have installed may be subject to copyright (and in the absence of our written permission) you are granted no licence to copy that configuration or arrangement onto any system other than the one on which we installed the software.
11.1. We may terminate this agreement in respect of all or any of the licences granted under it at any time if:
11.1.1. You are in breach of any of the terms of this agreement between us;
11.1.2. You are (or any subsequent transferee is) in breach of the terms of any licence granted under it;
11.1.3. (if a licence granted hereunder is a periodic licence) we give you notice before renewal of that licence that we do not wish to renew it; 11.2. If we terminate this agreement or any licence, that termination shall not affect the rights or obligations of the parties which accrued prior to termination.
12. Compliance with Instructions
12.1. You agree to comply with all reasonable instructions regarding the use of the software, and to provide adequate training to all operators of it.
12.2. You will ensure that the system on which the software is running:
12.2.1. is and continues to be well and adequately maintained;
12.2.2. is and continues to be contained in the hardware compatibility lists of all suppliers of software intended to be running on that system and in respect of that software;
12.2.3. is and continues to be within the hardware and performance specifications required by the suppliers of all software running on the system; and
12.2.4. does not contain any extraneous programs, data or hardware which are not reasonably necessary for the use of the system for its intended purpose (this includes most software downloaded from the internet or contained on magazine cover disks or any games).
12.3. You agree to install patches and upgrades to all software supplied under this agreement (or reasonably necessary for the functioning of software supplied under this agreement) as and when we notify you to do so. You are warned that there may be charges for these patches or upgrades.
12.4. You agree to maintain a comprehensive log of all faults or problems encountered in running the software and agree to allow us to see it on request.
12.5. Your software and systems will be controlled on a day to day basis by experience technical staff who have the relevant level of necessary experience to deal with the type and nature of the software and equipment being used
13.1. Unless explicitly stated on the quotation, we do not agree to install or configure the software.
13.2. Where we have agreed to install the software:
13.2.1. You will ensure that you have taken a full backup of all programs and data on the equipment before installation;
13.2.2. You will ensure that the equipment (and, is appropriate, operating system and other support software) is of a suitable specification for the software;
13.2.3. We do not agree to convert or input data unless explicitly agreed in the quotation in which case:
126.96.36.199. You agree to ensure that the data to be converted are in a suitable format to be converted as specified in the quotation;
188.8.131.52. You agree to check the integrity of data both before and after the conversion process;
184.108.40.206. You acknowledge that certain aspects of the data may not be amenable to conversion.
13.3 The Contracts (Rights of Third Parties) Act 1999 is expressly excluded from this Agreement
13.4 If any Clause within this Agreement is deemed to be invalid then the particular offending clause in question shall be removed by the remainder of the Agreement shall stand
13.5 This Agreement is governed by English Law.
As a provider of Domain registration services we are required to develop and publish this Code of Practice setting out the information relevant to the domain services we provide and the company procedures which underpin them. This Code should be read in conjunction with our General Terms and Conditions, and for “.uk” domain name registrations in conjunction with the Nominet Terms and Conditions and Rules of Registration and Use of Domain Names. This Code contains information about:
1. Who we are and the key terms for the domain services we provide
2. Expectations and obligations
3. How to contact us
4. How we communicate with you
5. Privacy and confidentiality of information
6. Customer service and complaints
7. Reporting abuse A copy of this Code and our General Terms and Conditions can be found on our website at http://www.10digital.co.uk/termsandconditions Alternatively a large print version or hard copy can be obtained by contacting our office by email at firstname.lastname@example.org or telephone on +44 (0) 800 170 1010 and speaking with a member of our Account Management Team. The Nominet Terms and Conditions can be found at http://www.nominet.uk/uk-domain-names/registering-ukdomain/legal-details/terms-and-conditions-domain-nameregistration And the Rules of Registration and Use are located at http://www.nominet.uk/uk-domain-names/registering-ukdomain/choosing-domain-name/rules
1. Who we are and the key terms for the domain services we provide 10 Digital is a full service digital agency providing domain registration and management amongst our other services. Our registered and main office is located at 1 Innovation Village, Cheetah Road, Coventry, CV1 2TL.
All domains will be registered in two yearly blocks in line with Nominet processes and will be renewed automatically unless we are advised otherwise in writing at least three months prior to your renewal date. We will send out invoices 30 days prior to your domain name renewing. We will send the invoice to the email address on the account, and it is the registrants responsibility to make sure their contact details are up to date. Our renewal and registration fees for UK and US based domains are £40.00 per domain for each two year period. Other domain registry prices (e.g. “.ie” or “.eu”) are available on request.
This fee is non-refundable should you decide to lapse your domain registration or transfer to another provider within the registration period and is payable in advance upon receipt of invoice. We can also arrange to host your domain name; this service is charged at £20.00 per domain per annum although in practice we will invoice you for two yearly blocks in line with your domain registration period. Requested changes to your hosting record on our servers will be charged at £35.00 per change and will be processed within 2 working days.
If you no longer wish to carry on with your contract with 10 Digital, please email us no less than 30 days before your services are due to be renewed. Instructions to transfer your domain to another provider will only be accepted in writing and will incur a fee of £25.00 which must be paid prior to your domain being released along with any other outstanding domain or hosting related fees. The customer acknowledges that, termination of the agreement for any reason will result in 10 Digital ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.
If you request by email that you no longer wish to have your domain name renewed, we will leave it to expire and all services that 10 Digital provides regarding that domain name will be suspended. Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your mind and decide you want to retain your domain name, you still can and at the original renewal price. This request must be made, by emailing your account manager or email@example.com, before the 80th day after your domain has expired. After 90 days your domain will be cancelled and deleted from the register.
It will then be made available for resale through a third party registrar by Nominet. At this point 10 Digital can not guarantee the renewal of a domain name. All prices quoted are subject to VAT at the prevailing standard rate. These prices are current and correct at the time of publication of this Code, however may be subject to change.
2. Expectations and obligations When we receive your request for a new domain registration we will endeavour to action your request within 2 working days, this is subject to us having all of the information we need to be able to carry out this action on your behalf. We will ask you to put your request in writing so that there is no doubt over the spelling of the name you are hoping to register. We will confirm the actual date of your domain registration / renewal on your invoice and by doing so provide you with the expiry date for the registration period. You should be aware that when entering into a registration for a “.uk” domain name 10 Digital. will be acting as your agent and your contract will be with Nominet UK.It is important that you provide us with accurate information and let us know of any changes (e.g. change of address or phone number) so that we can keep your records up to date.
3. How to contact us All correspondence should be sent to our registered and main office at 1 Innovation Village, Cheetah Road, Coventry, CV1 2TL. In addition you can telephone +44 (0) 800 170 1010, email firstname.lastname@example.org or contact us through our website at www.10digital.co.uk We will endeavour to respond to any email correspondence within 2 working days.
4. How we communicate with you We will always try and use the most appropriate method if we need to contact you. This may be via email, post or telephone and we will always be clear about who is contacting you and why.
5. Privacy and confidentiality of information At 10 Digital we take your privacy and the protection of your personal data seriously. We will only store, process and disclose your personal data in accordance with the law. You can look at our notification record at the Information Commissioner’s Office web site at https://ico.org.uk If you email us or contact us via any of the forms on our website, we will store your information to assist with future correspondence, but we will not (unless we are required to do so by law) give anyone else access to the information you have provided. If you wish us to delete or amend any information, please contact us by email to email@example.com, or by telephone on +44 (0) 800 170 1010. If you provide us with details of a third party, or if you use someone else's email address to contact us you must inform us, otherwise we will assume that we are receiving the correspondence directly from you.
6. Customer service and complaints We want to ensure that your experience of being a 10 Digital customer is as good as it can be. However we recognise that from time to time issues can arise and we undertake to resolve any such issues as quickly and efficiently as possible. In order that we can do this we have a procedure which ensures all complaints are dealt with fairly and thoroughly: 1. If you are unhappy with any of our products or an aspect of our service you should contact your Account Manager in the first instance. This can be by telephone, email or post. A telephone conversation will give us the opportunity to resolve things straight away; alternatively you can request a written response.We will respond to written complaints (email or post) within 10 working days of receipt although we may need to contact you within this time to request further information from you. If we need more than 10 working days in order to fully investigate your complaint we will advise you within 10 working days of the likely response time. You should post your letter to 1 Innovation Village, Cheetah Road, Coventry, CV1 2TL, or email firstname.lastname@example.org 2. Following our investigation and response if you are not satisfied you may escalate your complaint by writing to Alan Malik (Managing Director) at the above address. Mr Malik will review your complaint and our reply and write to you no later than 10 working days after receipt. If you’re not happy with the initial outcome of your complaint and it’s regarding your .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-aboutregistrar/complaints-procedure
7. Reporting Abuse If you wish to raise a complaint about abuse (phishing scams, spam emails etc) emails originating from .uk domain name managed by 10 Digital contact us via email@example.com with as with as much detail about the abuse as possible. We will investigate the complain immediately. We will aim resolve any issues in full, within 5 working days, if not sooner.
This agreement is between the following parties: 1. 10 Digital ltd. (the First party) of Ground Floor, 1 Innovation Village, Cheetah Road, Coventry CV1 2TL 2. ___________________________________________________________________ (the Second Party) of _________________________________________________________________________________ ___________________________________________________________________________________ Purpose and conditions It is understood and accepted by both parties that in order to carry out the provision of services requested, it may be necessary for the First Party to disclose confidential information to the Second Party and for the Second Party to disclose confidential information to the First Party. Confidential Information means any information relating directly or indirectly to our business, systems, contacts, customers, suppliers, technology or procedures. This information will be treated in the strictest confidence by the Information Recipient and will not be divulged to any other party verbally, by publication or any other method including, but not limited to, electronic transfer, except with our express consent and for the purposes of the services required. Each party agrees to keep such disclosed information confidential. Each party agrees to indemnify the other party against any loss, damage or claim that arises directly or indirectly from a breach of this Confidentiality Agreement by them. Signed on behalf of the First Party (10 Digital ltd.): ___________________________________________________________ Signature ___________________________________________________________ Name ___________________________________________________________ Position on this day __________________________________________________ Date Signed on behalf of the Second Party: ___________________________________________________________ Signature ___________________________________________________________ Name ___________________________________________________________ Position on this day __________________________________________________ Date C
1. Introduction 10 Digital develops web and mobile applications and provides hosting services for websites and servers. The importance of the data on these systems is of paramount importance to 10 Digital and its customers and as such access to this data must be restricted to authorised personnel only. Corruption or illegal access to client data could affect both 10 Digital's reputation and that of its clients.
2. Objective This Policy addresses the security of the 10 Digital's IT systems and the information stored on them. The Policy's objective is to protect 10 Digital from security problems that might have an adverse impact on its operations and that of its clients. Security problems include, but are not necessarily confined to, confidentiality (the wrong people obtaining information), integrity (information being altered without permission, whether deliberate or accidental) and availability (information not being available when it is required). The widest possible definition of security will be used to include all types of incident that impact the effective use of information. This includes the performance, consistency, reliability, accuracy and timeliness of equipment, systems, and data.
3.1 Approach • Use all reasonable, appropriate, practical and effective security measures to protect important processes and assets in order to achieve the security objective. • Use ISO 27001: Code of Practice for Information Security Management as a framework for guiding the approach to managing security. • Continually examine ways in which security measures to protect and enhance our business can be improved. • As a responsible organisation 10 Digital shall protect and manage its information assets to enable it to meet its contractual, legislative, privacy and ethical responsibilities. 10 Digital IT Security Policy
3.2 Responsibilities NetPlan (ISO 27001, 9001, PCI DSS registered) are responsible for overseeing the security of 10 Digital's client facing servers hosted with them and our internal IT department are responsible for our internal servers and providing client access to client servers. Everyone granted access to client systems shall be responsible for protecting its information assets, systems and infrastructure and shall protect likewise the information assets of third parties. All members of 10 Digital shall be responsible for reporting shortfalls in existing security practices and/or improvements that could be made to Information Services.
• Risk analysis techniques will be used to identify security risks and their relative priorities. Identified risks will be responded to promptly, implementing safeguards that are appropriate, effective, culturally acceptable and practical.
• Information shall be shared as appropriate within and outside 10 Digital in order to facilitate business in an efficient and effective manner. Information may be designated as, or otherwise considered to be, confidential, and 10 Digital has obligations under the Data Protection Act 1998 to that effect.
• Where practicable all actions shall be attributable to an identified individual.
• All use of computer and information systems and information (including third party information) shall be attributable, protected by safeguards and handling rules in accordance with current legislation requirements. • Subject to the requirements of current legislation 10 Digital's hosting provider, NetPlan shall monitor routinely network traffic to assure the continued integrity and security of 10 Digital and client systems. 10 Digital shall ensure that its activities can continue with minimal disruption, or other adverse impact, should it suffer any security incident to it as an organisation or to any of its locations or services.
• Actual or suspected security incidents will be reported promptly to the CEO, who will manage the incident to closure, and analyse it for lessons to be learnt.
• Documented Regulations, Procedures and Standards, education and training, will supplement these Principles. The CEO will monitor compliance with, and the effectiveness of the Policy on a regular basis. The CEO will review and bring forward for approval revisions to the Policy as appropriate. 10 Digital IT Security Policy
4. Policy Awareness
The CEO shall publicise this Security Policy to all members of 10 Digital. All members are expected to be familiar with, and to comply with, the Security Policy. The CEO shall, in the first instance, be responsible for interpretation and clarification of the Security Policy. 5. Applicability and Enforcement This Policy and compliance with it applies to all members of 10 Digital and those who use its computer and information systems. The CEO is responsible for ensuring that suitable regulations, policies and procedures are in place to enforce the principles addressed in this policy. 10 Digital will require the adoption and use of this Security Policy in all joint ventures.
Date: 1 March 2012 Revision: 1.0
- We will never spam you with irrelevant emails
- You may opt out or in of our email communications at any time
- You have the right to remove any information we may hold on you
- We will never sell, rent, make public or distribute your personal information
- Data is a liability and therefore should only be collected and processed when absolutely necessary
Exasoft Group is the parent company for Exasoft, 10 Digital, F2Uni, and Credit U.
Exasoft Group is the data controller for all the organisations within the group. This means that Exasoft Group determines what data is collected by each organisation within the group, how this data is going to be used and how this data is protected.
Our registered office address is:
1 Innovation Village
Coventry CV1 2TL
Registered in England No. 11304240
Data Protection Officer: Available on request
In line with The Exasoft Group’s internal processes and systems, this website is designed to comply with the following regulations and standards:
- UK Data Protection Act:2018
- EU General Data Protection Regulation 2018 (GDPR)
- ISO/IEC 27001:2015
- EU ePrivacy Directive (2002/58/EC)
- The Companies (Trading Disclosures) Regulations 2008
The compliance of this website with the above policies will likely mean this website is compliant with data protection and privacy legislation around the world.
If you are unsure about our compliance in your country, please contact our Data Protection Officer. Contact details can be found in section 2 above.
We collect the following information about you when you complete a form on any of Exasoft Group’s websites:
- Full name
- Email address
- Telephone number
- Other information you supply relevant to your enquiry
This information is stored in our local database and a copy is sent to us via email.
Website Visitor Tracking
Like most websites, our website uses third party trackers. These tools collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use this information to better understand how visitors find us and how they interact with our website. We can use this to make adjustments to our website, to deliver a better user experience.
We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. Explicit consent will be sought when collecting this data.
If you choose to join our mailing list, your email address will be stored in our local database. You can unsubscribe from our newsletters at any time, either from within the e-newsletter or by emailing us (Please see section 13 below).
- The Exasoft Group’s and its component companies are UK-domiciled organisations whose primary offices are in the UK.
- Our websites and web applications are hosted in the EU and are accessed only by our EU-based staff
- Our customer relationship management, marketing and accounting systems for all our businesses are EU-based.
- Where we use any Cloud Service Providers (CSPs) as part of our processing environment, we are, in respect of the CSPs, the data controller.
- Unless we specifically state otherwise all of the CSPs that we use utilise EU-located processing facilities.
- Our payment processors and banking arrangements are based in the EU.
- We operate a data retention policy in respect of all data, whether paper-based or digital and those aspects of it which relate to personal data are managed in compliance with the requirements of the EU General Data Protection Regulation (GDPR)
We will retain your data according to our Data Retention Policy. Your data will be deleted or anonymised, in accordance with our Data Retention Policy when we no longer need to process it. If we anonymise your data, we may continue to use it (in an anonymised form) beyond periods specified in our Data Retention Policy. You have the right to request us to delete your data sooner, if for example, it was unlawfully processed. You may make a request by sending your contact details and message to us using the contact details in section 13 below.
We collect information about you to understand your needs and provide you with a better service. Specifically, we use your information for:
- Transferred to third party where you have given explicit consent
- Internal record keeping
- Improving our services
- Possibly contacting you with marketing material relevant to your enquiry. You may opt-out at any stage from within an email received or by contacting us directly using the contact details in section 13 below
- A member of our team may contact you to respond to your enquiry
The Exasoft Group will not share your information with 3rd parties outside of the group without your explicit consent. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
A cookie is a piece of code that allows the web server to identify and track activity of the web browser. They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the website.
If you provide us with your personal information, you have the following rights:
- To review the user information that you have supplied to us under the UK Data Protection Act 2018 and EU GDPR:2018
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be deleted from our records (see section 13 below). We will review your request and respond within 30 days
- To exercise any of these rights, please email us (Please see section 13 below).
We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
- Your Right to Complain
If you wish to discuss any matter regarding your personal data and the EU General Data Protection Regulation, please contact us using the details provided below. All enquiries and complaints will be treated in a confidential manner. Should you feel dissatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union. For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Its contact information can be found at https://ico.org.uk/make-a-complaint.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
As a group we do not collect personal or process personal data from children under the age of 18. Where we provide storage and processing platforms for clients who process children’s data, our systems and storage facilities are compliant to EUGDPR:2018, UK DPA:2018 and ISO/IEC 27001 regulations and standards.
Alternatively you can reach us by telephone on +44 (0) 845 130 2100
Our telephone switchboard is open 9:00 am – 5:00 pm GMT, Monday to Friday. Our team will take a message and ensure the appropriate person responds as soon as possible.